Question 1

When can I check in and check out?

Accepted Answer

Check-in runs from 2:00 PM to midnight and there is no age restriction for check-in. Check-out is between 11:00 AM and 11:30 AM.

Question 2

Is reception open late at night?

Accepted Answer

Reception is staffed 24 hours a day, so arrivals within the stated check-in window are straightforward and there is always someone to speak to during your stay.

Question 3

Is parking available?

Accepted Answer

Free private parking is available on site and does not need to be reserved. Street parking and accessible parking are also available around the property.

Question 4

How do I reach the hotel by public transport?

Accepted Answer

Milano Certosa railway station is a short walk from the hotel, and tram and bus stops serve the surrounding avenues. Reception can explain the current options for the route you need.

Question 5

Does the hotel provide an airport shuttle?

Accepted Answer

No. The hotel does not run airport transfers or a shuttle service, so plan your airport journey by train, coach or taxi.

Question 6

What room layouts are available?

Accepted Answer

The Double Room has one queen bed. The Triple Room, which also works as a family room, has one twin bed and one queen bed.

Question 7

What is included in the rooms?

Accepted Answer

Rooms have air conditioning and heating, a private bathroom, a desk, a wardrobe, a flat-screen TV with cable channels, free Wi-Fi and soundproofing.

Question 8

Is Wi-Fi free?

Accepted Answer

Yes. Free Wi-Fi is available throughout the property, in the rooms as well as the reception area.

Question 9

Does the hotel serve breakfast?

Accepted Answer

The hotel does not operate a restaurant or a bar, so no breakfast service is offered. Wine or champagne may be available for an additional charge.

Question 10

Can I smoke in the room?

Accepted Answer

All rooms are non-smoking. A designated smoking area is provided for guests who need it.

Question 11

Can children stay at the hotel?

Accepted Answer

Children of all ages are welcome. Children aged 4 and above are charged as adults under the property policy.

Question 12

Are extra beds or cribs available?

Accepted Answer

For guests aged 5 and over, extra beds may be available on request at €10 per person, per night. They depend on availability and are paid separately from the room. No cribs are available.

Question 13

Are pets allowed?

Accepted Answer

Pets are allowed on request with no extra charge. Let us know in advance so we can note it on your booking.

Question 14

What accessibility features does the hotel have?

Accepted Answer

Facilities for guests with disabilities include a bathroom emergency cord, a lowered sink, a raised toilet and a toilet with grab rails. Wheelchair accessibility applies to the relevant units and areas, and some units are on the ground floor.

Question 15

Are all floors reachable without stairs?

Accepted Answer

No. Upper floors are reached by stairs only, and the accessibility features listed above do not apply to every room. Contact us before booking and we will tell you honestly which rooms suit your needs.

Question 16

Which payment methods are accepted?

Accepted Answer

We accept Visa, Mastercard, Maestro, CartaSi and cash.

Question 17

What are the cancellation and prepayment terms?

Accepted Answer

Cancellation and prepayment conditions vary according to the booking option you select, so please read the terms shown for your chosen rate before confirming.

Question 18

Can I get an invoice for my stay?

Accepted Answer

Yes. If you need an invoice for a prepaid booking, add your company details in the relevant special request field when booking, where that field is available.

Everything you need to know before you arrive.

Arrival and departure

Rooms and facilities

Families, extra beds and pets

Accessibility

Payment and booking conditions

Ready when your questions are answered.